“A great app! Delyan was extremely supportive with onboarding me over a call just minutes after I installed it and we already have our first upsell.”
Airways
Happy merchants make us happy
Don’t take our word for it. Here’s what Shopify merchants say about SelfServe.
“Fantastic app with outstanding support - the team was incredibly responsive, helped us tailor everything to our workflow, and went above and beyond whenever we had questions. The EU Withdrawal feature has been invaluable for our European store and they’ve been continuously improving their upsells configurability based on our requirements.”
NL BEAUTY INTERNATIONALAlso posted for NL BEAUTY | Качествена козметика, достъпна за всички, NL BEAUTY Romania
“A solid team with quick responses and efficient communication. We'll keep using and monitoring this app.”
novium
“The post-purchase upsell feature works really well. It's easy to set up, feels seamless for customers, and has helped us increase AOV without impacting the checkout experience. A simple but effective way to generate additional revenue from existing orders.”
NISHORAMA GLOBAL
“Great support team, they set everything up with me over a call. First upsells came in within days of installing. Works smoothly, mobile friendly, no complaints.”
Mio listići
“Absolutely loved the upsell functionality and that was the main reason we gave it a try in the first place. For COD markets the Thank You page upsell are basically a cheat code! Great app with a great team behind it, looking forward to what they are going to release next!”
Плетеничко
“Very useful app for post-purchase upsells. Easy to set up, works smoothly, and helps increase AOV without making the checkout process harder for customers. Great support as well. Highly recommended.”
Herbita Bio
“I’ve been using the app for about a month, and I’m very satisfied with the results.”
Vitaminita Natural Beauty
“We couldn't be happier with this app. It's packed with functionality — far more than we expected — and covers everything we needed for self-service order edits and post-purchase upsells.
What really stood out, though, was the team. They're true professionals and helped us through the entire setup, making sure everything was configured exactly right for our store. It's now live and running smoothly, and in just 7 days we've already increased our AOV by 10%.
Highly recommended for any merchant looking to reduce support tickets and boost revenue at the same time.”
Balevski&Kirov
“Very happy with the app!”
Troneli
“SelfServe is a well built product by a team that understands the problems around order editing. All scenarios are covered and the features are presented in a clean interface. Support was amazing from intro to onboarding. Team was very understanding and helped us figure out issues on our end to make everything work. Integrations are well built. Overall, a five star experience.”
Elizabeth Scarlett
“We just started using this app and are loving it so far! The App team is super helpful and was very hands-on with the onboarding process and any questions we've had. We have noticed fewer customer service emails regarding editing order details (address issues, etc) and love the upsell feature as well! 10/10 reccomend!”
Clone-A-Willy
“The rule-based editing window is the bit that sold us. We let customers edit for an hour after purchase but block changes the moment an item gets tagged for fulfillment. Set it up once and it just runs. Easily one of the most useful apps we’ve added this year.”
Lonjevite
“We installed SelfServe expecting it to reduce a bit of support load. What we didn’t expect was how quickly it would transform how our customers handle their own orders.”
Grooby
“We’ve had a great experience with Self Serve so far. The app does exactly what it promises — it gives customers the ability to edit their own orders — but what really stands out is how customizable it is.”
Top Nutrition and Fitness
“Lets our customers fix their own orders before we ship. The support team has been great as well, helping us set it up and even fix things on our store.”
socalledcrew
“This is a great way to let your customers edit order details post-purchase. The app UI is nicely done, and onboarding is simple. You can easily define what can be edited and under what rules. The team is responsive and can help you integrate with any fulfillment provider.”
Krekry
“This app enables customers to edit their own orders without contacting your customer service team. You can configure how long orders are self-editable, and also exclude certain types of orders. The rule-based configuration is very flexible and easy to understand. It also works well with downstream shipping software like ShipStation. The ability for a customer to add to their order (upsell) in addition to editing it is a nice benefit as well. Very good app with a strong support team as well. Nice job.”
F3 Gear
“Top team with top support. Never had such fast turn around time for building new features before.”
Ядки АЯ
“SelfServe Order Edits + Upsells does exactly what it promises—and does it exceptionally well. It empowers customers to fix their own mistakes, swap variants, and add items post-purchase without creating support tickets or operational chaos.”
Greenhouse Juice Company
“Fantastisk kundeservice! Fikk hjelp til alt, Oppsett - implementering i nettbutikken!”
LIFTERA
“A very good app with even better team behind it. Managed to set me up with my 3PL in 2 days which was impressive! Thanks!”
Наш Дом
“This app definitely lives up to its name. We’ve had a lot of problems with people filling in a wrong address and giving customers the option to change it by themselves has been very big for our support team. Upsells are also a great addition. Other upsell apps we’ve explored charged either a percentage of all upsold items or were far more expensive than this one month over month. Support has also been outstanding, promptly resolving any issue we might have or being very fast to react on small feature requests.”
Emma & Noah
“I thought the upsell part was just a gimmick. I got this so customers would stop bugging me to change their address. But I threw a couple of our smaller items up as post-checkout 'add-ons' just to test it... and people are actually buying them! It's wild.”
Kallidas
“This app does exactly what it says. Customers can fix their own typos in their shipping address, which is a big problem for Eastern European. Also, it was surprising to me how many people actually take advantage of the upsells on the order status page.”
Cocktail Box
“Honestly this app is so good. We used to get SO many emails about wrong adresss or people wanting to change their order. Now they just do it themselves on the order status page and it saved us so much time. The upsell thing is also pretty cool, gotten us a few extra sales. def recommend it.”
Argos Home
“It's a game-changer when you're in campaign. Lots of orders coming in and lots of mistakes made by customers. Works like a charm!”
CandyBaby
“Great app with a great team behind it! There was a small bug with the upsell widget and they fixed in 20 minutes. Thanks a lot!”
365 Car Mods
“The support helped me out way out of office hours, thanks so much!”
Che Beauty
“The setup was surprisingly easy, and we had the customer-facing order editing live in under 15 minutes. Now you can swap a medium for a large directly from the order status page without bothering support. It's early days but I think we can cut support tickets easily by 30%.”
Spoon
“This app has been a gamechanger for our store. One of the biggest pain points we had was customers emailing us to fix small order mistakes such as wrong variant, wrong address, or wanting to add an extra item after checkout. With SelfServe, all of that is now handled automatically without my support team needing to step in.”
Wing Heong Meat
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