UI NEEDED: Price difference payment / refund screen
Price differences
Upgrades charged, downgrades refunded, automatically through Shopify.
Order edits your customers make themselves.
Sizes, addresses, and cancellations, handled by the person who ordered, right on the order status page. Not a single ticket in your inbox.
Every size swap, address typo, and cancellation, handled by the person who ordered. You just watch orders fix themselves ✳
01
Fewer tickets
Most “wrong size” and “wrong address” emails never get written. The customer solves it before support opens the inbox.
02
Faster for customers
No waiting on replies. Changes apply instantly and a confirmation lands in their inbox before they close the tab.
03
Safe by default
Edits lock the moment fulfillment starts. Nothing changes once a label is printed or a package leaves the shelf.
04
Rules you control
Set edit windows, refund behavior, and which products are locked. SelfServe follows your policy exactly, every time.
Features
Everything a customer needs to fix their own order, and everything you need to stay in control of it.
Order edits
Sizes, colors, and quantities, changed in two taps.
Address changes
Typos fixed before the shipping label even exists.
Cancellations
Self-serve, with your refund rules applied automatically.
UI NEEDED: SelfServe admin · editing window settings
Edit windows
Open edits for an hour or until fulfillment. Your call.
UI NEEDED: Notification email or SelfServe dashboard alert
Notifications
You and the customer both know what changed, instantly.
Explore every SelfServe feature
Where it lives
The order status page
No new portal, no login. SelfServe adds an Edit order button to the page every customer already visits.
UI NEEDED: Order confirmation email with the edit link
Every order email
Confirmation emails get an edit link. One click takes the customer straight into their order.
Pricing that grows with your orders.
Free for your first 25 orders a month. After that the plan follows your order volume, billed through Shopify, and every paid tier starts with a free trial.
| Orders/mo | Revenue generated/mo | Trial | Price/mo |
|---|---|---|---|
| Up to 25 orders | Up to $125 | — | Free |
| Up to 200 orders | Up to $1,000 | 3 days | $19.99/mo |
| 200–500 orders | $1,000–$2,500 | 3 days | $29/mo |
| 500–1,000 orders | $2,500–$5,000 | 3 days | $49/mo |
| 1,000–2,000 orders | $5,000–$10,000 | 5 days | $79/mo |
| 2,000–5,000 orders | $10,000–$25,000 | 5 days | $159/mo |
| 5,000–10,000 orders | $25,000–$50,000 | 5 days | $299/mo |
| 10,000+ orders | $50,000+ | 10 days | $399/mo |
Tiers move up and down with your monthly orders. No contracts, cancel any time from Shopify.
Install SelfServeQuestions, served.
Anything else? Write to us and a human answers within a day.
Whatever you allow: item variants, quantities, the shipping address, and full cancellation. Each capability is a toggle in settings, so you decide what self-serve means for your store.
By default, the moment fulfillment starts. You can also set a fixed window, for example one hour after purchase, and SelfServe uses whichever comes first.
Upgrades are charged and downgrades refunded automatically through Shopify Payments. The order total, taxes, and your reports all stay correct.
Yes. Edits apply before orders are exported to fulfillment. Once your 3PL picks the order up, SelfServe treats it as locked.
Yes. SelfServe is free up to 25 orders a month, and every paid tier starts with a free trial of 3 to 10 days depending on the tier, billed through Shopify only after it ends. No separate card, cancel anytime.